At zendoza, your satisfaction and peace of mind mean everything to us. 💛
We proudly stand behind the quality of our mom-and-baby products. If for any reason you’re not completely happy with your purchase, you have 30 days from the delivery date to request a return or exchange.
✅ Return Eligibility
To qualify for a return, please ensure:
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The item is unused and in its original condition.
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All tags, labels, and packaging are intact.
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You have a valid proof of purchase (order confirmation or receipt).
📧 To start a return, email us at support@zendoza.com
⚠️ Returns sent without prior approval cannot be accepted.
Once approved, we’ll send a prepaid return label and clear instructions for sending your package.
❗ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll fix it right away—either by sending a replacement or issuing a full refund.
🚫 Non-Returnable Items
For health, safety, and hygiene reasons, the following cannot be returned:
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Opened baby care or maternity products
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Nursing/feeding accessories once unsealed
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Customized or personalized items
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Final-sale or clearance products
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Perishable goods or hazardous materials (e.g., sprays, liquids)
🔄 Exchanges
Want to swap for another product?
The easiest way is to return your original item and place a new order after your refund is processed.
🇪🇺 EU Customers – Right of Withdrawal
If you are located in the European Union, you have a 14-day cooling-off period. During this time, you may return any unused item for a full refund—no explanation required.
Conditions:
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The product must be unused and in its original packaging.
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Proof of purchase must be provided.
💰 Refunds
Once we receive and inspect your return, we’ll email you a confirmation.
If approved, your refund will be issued to the original payment method within 10 business days.
🕒 Note: Some banks or payment providers may take additional time to display the refund.
❓ Need Help?
If you haven’t received your refund after 15 business days, or have any questions, please contact us at support@zendoza.com.