Privacy Policy – zendoza

At zendoza, your privacy and trust mean the world to us.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services (collectively, the “Services”).
By using zendoza, you agree to the terms outlined below.

🔍 Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email, shipping & billing address, phone number

  • Payment Data: Card details, billing info, and transaction history

  • Account Details: Username, password, preferences, and saved items

  • Order History: Products viewed, added to cart, purchased, or returned

  • Device Info: IP address, browser type, device ID, and session data

  • Communication: Emails, support requests, and customer feedback

🛠 How We Collect Information

Your data may be collected in several ways:

  • Directly: When you place an order, subscribe to our newsletter, or contact us

  • Automatically: Through cookies, tracking pixels, and analytics tools

  • From Third Parties: Such as payment gateways, shipping partners, or marketing platforms

🎯 How We Use Your Data

We use your information to:

  • Process and deliver your orders quickly and securely

  • Communicate order updates and respond to your inquiries

  • Personalize your shopping experience

  • Send promotions and exclusive offers (you can unsubscribe anytime)

  • Prevent fraud and enhance account security

  • Comply with legal and regulatory requirements

🤝 Sharing Your Information

We only share your information with trusted partners who help us operate safely and efficiently:

  • Payment Processors – to securely process transactions

  • Shipping Providers – to deliver your products

  • Marketing Platforms – to send newsletters or personalized offers

  • Legal Authorities – only when required by law

✅ We never sell or rent your personal data.

🍪 Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and login status

  • Enable key site functionality (like your shopping cart)

  • Analyze visitor behavior to improve our store

You can modify or disable cookies anytime in your browser settings.

🚫 Children’s Privacy

zendoza does not knowingly collect or store data from children under 16 years old.
If we become aware that we’ve collected such information, we’ll delete it immediately.

🔐 How We Protect Your Data

We take data security seriously and protect your information using:

  • SSL encryption for all online transactions

  • Secure servers and firewalls

  • Strict access control to personal data

⚠️ While we take every reasonable precaution, no online system is 100% secure. Please use strong passwords and keep your credentials private.

🧾 Your Privacy Rights

Depending on your region, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to certain uses (e.g., marketing)

  • Request a copy of your stored data

📧 To exercise your rights, contact us at support@zendoza.com